IMPORTANT: We invite you to read this Privacy Statement carefully to learn why we collect your personal data and how it is processed by Viajes Andrómeda, S.A., Avinguda Diagonal, 618 4º E, 08021 Barcelona, Spain.
This policy is subject to change and should be consulted each time you decide to visit us.
This Privacy Policy was modified on 02/01/2024.
SCOPE
This online privacy statement of Viajes Andrómeda, S.A., is public and accessible to all users and customers of Viajes Andrómeda, S.A., and applies to all websites of Viajes Andrómeda, S.A. being andromedaviajes.es the main site or domain.
It also applies to those documents or messages issued by Viajes Andrómeda, S.A. that link to this policy or privacy statement or, where appropriate, indicate access to it so that you know how Viajes Andrómeda, S.A. uses your personal data.
Next, we inform you in a general way about the uses of your personal information. These uses and treatments are detailed below.
PERSONAL INFORMATION WE COLLECT
Information on the use of personal data, as provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, which adapts the Regulation to the Spanish legal system and completes and develops its provisions (LOPDGDDD)..
Viajes Andrómeda, S.A. respects your right to privacy and applies all the regulations in force in order to protect the personal data of its customers and users.
Your personal data are treated with the utmost confidentiality, having adopted Viajes Andrómeda, S.A., as Responsible for Treatment, the technical and organizational measures necessary to ensure the confidentiality and security of personal data, avoiding its alteration, loss, treatment, or unauthorized access.
In order for you to receive information and, where applicable, to be able to reserve or use the products and services offered by Viajes Andrómeda, S.A. through the site(s) of Viajes Andrómeda, S.A., it is necessary for you to inform us of certain personal data necessary in order to be able to personalize our services and adjust them to your interests and needs.
In order for you to receive information and, if applicable, to be able to book or use the products and services offered by Viajes Andrómeda, S.A. through Viajes Andrómeda, S.A.’s website(s), it is necessary that you inform us of certain personal data required to personalize our services and adjust them to your interests and needs.
We remind you that it is the user’s duty to inform us of any change in their data, to Viajes Andrómeda, S.A., and that had registered our sites, to proceed to its maintenance in the corresponding files.
In order to improve the services, we offer you, it is possible that at the end of the service we provide you, you will receive a satisfaction survey. You will be asked for an assessment of the services received and a brief comment on your experience.
We collect your personal information for several reasons:
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Respond to requests for services.
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Realization of the services.
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Preparation of budgets.
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Send you status messages of ongoing services.
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Sending of promotions that we consider interesting for our clients.
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Quality and satisfaction surveys for the improvement of the services carried out by Viajes Andrómeda, S.A.
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Completion of the necessary documentation for the processing of any incident covered by your insurance company.
In addition, we may collect information related to your use of our websites through various technologies, such as the use of cookies.
You may revoke this consent at any time and exercise your rights of access, rectification, deletion, limitation of treatment, forgetfulness, portability of data and opposition by the means indicated in the chapter “EXERCISE OF RIGHTS” of this document.
COLLECTION METHODS
Viajes Andrómeda, S.A. collects personal data through several channels: on the website andromedaviajes.es; in the call center of Viajes Andrómeda, S.A.; in the same physical centers of Viajes Andrómeda, S.A., when requesting a quote or a service; on the page of Viajes Andrómeda, S.A. on Facebook, Instagram, LinkedIn.
In any case and as long as it is applicable, we will give you the option of refusing to allow us to use your data for the purpose of sending or advertising communications.
DISCLOSURE TO THIRD PARTIES
For the management and fulfilment of the object of the contract, it may be necessary (and obligatory for the provision of the service) that your data (including information on allergies, food intolerances, etc.) have to be communicated to providers such as airlines, shipping companies, hotels and other service providers, which will be obliged to use the data solely and exclusively to fulfil the object of the contract.
These providers, depending on the country of destination of their trip, may be located in countries for which it is necessary to carry out an international data transfer including, if applicable, those that do not offer a level of protection comparable to that required by the EU, and are therefore considered to be an international data transfer expressly authorised by the interested party.
In the same way and according to the Federal Legislation of the United States of America, your personal data will be accessible to the Department of Customs of the United States in case you contract a flight that has origin, destination, or stopover in that country.
You authorize us to communicate data such as Name, NIF, Bank Data, etc., to the Financial Institutions with which Viajes Andrómeda, S.A. works for the sole purpose of managing transfers, collections and payments arising from the commercial relationship and the use of our services.
To provide services strictly necessary for the development of the activity, Viajes Andrómeda, S.A., share data with the following providers under their corresponding privacy conditions:
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Google Analytics: a web analytics service provided by Google, Inc., a Delaware company whose head office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help Viajes Andrómeda, S.A. to analyze the use made by users of the website. The information generated by the cookie about your use of Viajes Andrómeda, S.A. (including your IP address) will be directly transmitted and archived by Google on servers in the United States.
The public administration within the scope of its competences. Pursuant to the provisions of Royal Decree 933/2021, of October 26, establishing the documentary record and information obligations of natural or legal persons who contract lodging and motor vehicle rental activities, the data collected may be accessible to the police and public authorities in the performance of their respective powers in the field of prevention, detection and investigation of crime assigned to them.
Personal data will not be communicated to third parties, except by legal obligation or court order.
Finally, you authorize us to send the necessary information for the process of any incident covered by your insurance company and that it may require.
TREATMENTS AND USES
You may revoke your consent at any time in order to allow your data to be used in a specific manner. Such revocation of authorization may not have retroactive effect.
Realization and management of the contracted service and invoicing
Without the requested data it will not be possible to carry out the service.
The personal data, as well as those related to the service will be kept in our files for the time necessary to be able to make effective the guarantee of the service provided (5 years).
The data relating to the invoicing of the service will be kept in our files for the time necessary to comply with the legal and fiscal obligations applicable to the services provided by Viajes Andrómeda, S.A. (5 years + current year).
With regard to this data processing, you may, if you consider it necessary, exercise the following rights:
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Access to know what data we keep and treat.
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Of rectification in case, you consider that the data are not correct or because they have changed (for example, your contact details).
Editing Queries
Personal and contact data, images, will be kept in our files for the time necessary to carry out the requested management.
If you consider it necessary, you will be able to exercise the following rights with regard to this data processing:
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Access to know what data we keep and treat.
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Of opposition and limitation, so that personal data will not be processed -since your request is processed- for the purpose of the information service.
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Of rectification in the case that considers that the data are not correct or because they have changed.
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Deletion or deletion in the event that you withdraw your consent for this treatment.
Quality Service.
In order to comply with our commitments of quality with the client, we carry out a survey punctually to know the satisfaction with the work carried out to our clients and users in order to be able to improve our services.
These surveys are carried out by electronic means (you receive an e-mail with a link to the website where the survey is carried out) and they do not collect any personal data additional to those you have previously provided.
In any case, the personal contact data collected for the purpose of sending you the quality survey will only be used if you give us your explicit consent.
Personal data relating to this processing will be kept for this purpose for 3 months.
You may, if you consider it necessary, exercise the following rights with regard to this data processing:
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Of opposition and limitation, so that personal data will not be processed -since your request is processed- for the purpose of quality service.
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Of rectification in the case that considers that the data are not correct or because they have changed.
Information on the services of Viajes Andrómeda, S.A.
In order to keep you informed about the services provided by Viajes Andrómeda, S.A. and about specific promotions, we need to treat your contact details.
On the other hand, in each communication sent you will be offered the opportunity to unsubscribe from them; additionally, you can exercise the rights indicated below at any time.
You may, if you consider it necessary, exercise the following rights with regard to this data processing:
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Of opposition and limitation, so that personal data will not be processed -since your request is processed- for the purpose of the information service.
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Of rectification in the case that considers that the data are not correct or because they have changed.
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Deletion or deletion in the event that you withdraw your consent for this treatment.
Elaboration of budgets
The data that you provide us, for the preparation of the budget, will be kept in our files until you inform us of the decline of its execution or up to 2 years after this period will be deleted. Otherwise, they will become part of the processing of Service Realization.
You may, if you consider it necessary, exercise the following rights regarding this data processing:
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Access to know what data we keep and treat.
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Of rectification in the case that you consider that the data are not correct or because they have changed (for example, your contact details).
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Deletion in the event that you definitively reject the action budgeted by Viajes Andrómeda, S.A.
Study of job applications
The data you provide us, to participate in our recruitment processes, if you are selected for the next phase, we will inform you of this decision. The data provided by you will be kept for a maximum of 1 year last which will be deleted.
If you consider it necessary, you may exercise the following rights with regard to this data processing:
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Access to know what data we keep and process.
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To rectify if you consider that the data are not correct or because they have changed (for example, your contact details).
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Deletion or deletion in the event that you withdraw your consent for this treatment.
Navigation
By browsing Viajes Andrómeda, S.A. you can collect unidentifiable data, which may include, IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that cannot be used. be used to identify the user. Among the non-identifying data are also those related to your browsing habits through third-party services. This website uses the following third-party analysis services: Google analytics, Mailchimp, Facebook Pixel.
We use this information to analyze trends, administer the site, track the movements of users around the site and to gather demographic information about our user base as a whole.
Service reCAPTCHA
The browsing IP address will be sent to Google as part of the system in order to discern a human from an automated form filling and submission system.
Full details about Google’s privacy policy can be found at https://policies.google.com/privacy?hl=en.
Communication between IATA partner airlines
The data you provide may be communicated to airlines for the following purposes: Real-time flight updates, proactive notifications in case of service interruption (cancellations, delays, etc.), luggage related updates, automatic sending of change of reservation information or boarding card for the following available flights.
These contact details will be managed by IATA member airlines under their own conditions. You can consult the aspects related to the use of these data and your data protection rights on the website of the airline concerned and which is indicated on your ticket or air reservation.
reCAPTCHA
We use the reCAPTCHA service of Google Inc. (Google) service to protect the data sent through the forms on our users’ pages. This service differentiates data sent by individuals from automated messages and involves the transmission of IP address and other data required by Google to use the reCAPTCHA service. For this purpose, the data will be transmitted to Google to be used. The IP address will be encrypted by Google in the member states of the European Union as well as in the states associated with the European Economic Area. Only in exceptional cases will IP addresses be transmitted to Google’s server in the United States for encryption. On behalf of the owner of this website, Google will use this information to evaluate the use of the service by users. The IP address transmitted by reCAPTCHA will be kept separate from other Google data. The Google privacy policy applies to this data. Full details of Google’s privacy policy can be found at https://policies.google.com/privacy?hl=en.
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
GOOGLE ANALYTICS
This website uses Google Analytics, a web analytics service provided by Google, Inc. a Delaware company whose principal office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”).
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of tracking your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser; however, you should be aware that if you do so you may not be able to use the full functionality of this website. By using this website, you consent to the processing of information about you by Google in the manner and for the purposes set out above.
MAILCHIMP
This website uses Mailchimp to manage mailing lists. You can consult Mailchimp’s privacy policy at https://mailchimp.com/en/legal/
EXERCISE OF RIGHTS
You may direct written communications for the exercise of your rights to:
Viajes Andrómeda, S.A.
A58325275
inscribed in the Commercial Barcelona, in the volume 8310, book 7563, sheet 95091.
sending your requests to the following address:
Viajes Andrómeda, S.A.
Avinguda Diagonal, 618 4º E, 08021 Barcelona, Spain
You can also direct your communications through the following channels:
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In person, in our offices
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By e-mail to the address responsableprotecciondedatos@viajesandromeda.es
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Contacting to the telephone +34 932 402 900 where we are to your disposition to take care of you.
Submitted data requests may require you to provide additional documentation necessary to confirm your identity.
In any case you can obtain general information about privacy and Personal Data Protection at the following link: www.agpd.es.
